frequently asked questions

Send clear photographs of each affected panel taken from a low angle with light reflecting across the surface. Include the make, model, and year, and we return a written figure quickly.

Both work, though booking ahead means a technician is free the moment you arrive. Walk in assessments happen daily, and we will always look at a vehicle and give you honest direction.

We move the vehicle under focused lighting, walk every panel, and count and measure what we find. That reading tells us which panels respond to dent work and what the repair involves.

Figures hold unless something hidden appears once trim comes off, which is uncommon. If anything changes, we stop and speak with you first rather than continuing and presenting a larger invoice afterwards.

Panel size and shape matter far more to us than badge or body style. Trucks, vans, and large SUVs come through constantly, and taller roofs simply need different access and slightly longer scheduling.

Combining them is almost always cheaper than separate appointments. Hail across the roof, a creased door, and cart marks along one flank get assessed together and worked through in one continuous session.

Metal returned to its resting position stays there, so there is nothing to settle or shrink later. We stand behind every repair and will look again at anything that concerns you afterwards.

Choosing where your vehicle gets repaired is your decision rather than your insurer's. Adjusters may suggest a preferred network, though you remain free to bring the vehicle wherever you actually want.

Most claims get handled directly with the adjuster once approval comes through, leaving you responsible only for your deductible. Owners paying without involving insurance settle with us when the vehicle is collected.

Phones run hot for roughly two weeks after a serious cell passes. Contacting us early secures a slot, and we prioritize vehicles with cracked finishes or exposed metal that cannot sit waiting.

Regularly, and it costs us work every time. If a panel needs refinishing anyway, Hail Bros says so before anything gets scheduled, because trust matters considerably more than a single invoice does.

Age affects paint flexibility rather than our willingness to help. Older finishes need slower movement and closer monitoring, and we assess the clear coat carefully before deciding how far metal travels.

Nothing about this work creates complications with a lender or leasing company. No refinishing takes place, so the vehicle returns carrying its original factory finish and no record of previous repairs.

Wrapped panels usually need the covering lifted before tools can read the surface properly. We discuss that beforehand, since reapplying film is a separate cost that belongs in your decision.

Vehicles reach us from right across Denver, Colorado and the suburbs feeding into the metro area, including drivers traveling in from further along the Front Range after storms hit their neighborhoods.

Waiting suits single dents and light ding work that finishes within a couple of hours. Larger jobs are better dropped off, since standing around watching a full day rarely appeals to anyone.

Hail Bros explains exactly what that panel needs and coordinates the finishing work, so you are not left arranging it independently. Everything around it still gets repaired here without paint.

Owners routinely miss impacts hidden by dirt, sap, or awkward light angles across curved panels. A full walk around catches those, which prevents a claim being submitted for less than deserved.

Body shops cut, fill, and repaint because that suits collision work. Our technicians have spent 35 years learning to move metal instead, which keeps the factory finish intact and costs lower.